Sunday, February 26, 2012

I am merchant, consumer disputes charge?

I own a roadside assistance company. We encounter a few motorist who call for our service ( In this instance a tire change on highway ). What we have started to do is require prepayment since sometimes city highway patrol will arrive before we do and render free service. Therefore leaving my company on a gone on arrival customer. We lose time and money when this happens, which is why we ask for prepayment on highway jobs and jumpstarts. On this paticular instance, city patrol arrived and customer wants refund on her credit card. Told her that we were already in route and she was told of our policy, which she aggreed to pay before we arrived. The customer has the right to not pay untill arrival, so they had full understanding that this could occur ( a good citizend pull over and help or city ).

So my questions is, where is my argument as a merchant to counter her dispute.

Your time is appreciated.I am merchant, consumer disputes charge?
Unfortunately, probably the only thing you can do is sue her small claims court, and it's your word against hers. Remember: "happy customers tell one person, unhappy customers tell 10 people."



What does AAA do if the people aren't there when they get there? Maybe you could have the same policy. Good luck, because running a small business is tough.I am merchant, consumer disputes charge?
record the conversation?
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